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Privacy Policy

Effective Date: December 25, 2025

ProHealth Medical Center (“ProHealth,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website, contact us, schedule appointments, or communicate with us, including via text message (SMS).

Information We Collect

We may collect the following types of information:

  • Contact information: name, phone number, email address, mailing address

  • Appointment and service information: appointment requests, scheduling details, and communications related to your care or services

  • Billing information: billing contact details and payment status information

  • Website usage information: IP address, browser type, device information, pages visited, and approximate location derived from IP address

  • Communications: information you submit through website forms, email, phone calls, or text messages

If you are a patient, additional privacy practices may apply to protected health information as required by law. If you have received a separate Notice of Privacy Practices from ProHealth Medical Center, that notice governs the use and disclosure of protected health information.

How We Use Information

We use information to:

  • Provide, manage, and improve our services

  • Schedule, confirm, and coordinate appointments

  • Respond to inquiries and requests

  • Provide billing and payment support

  • Maintain security and prevent fraud

  • Comply with legal and regulatory obligations

How We Share Information

We may share information with:

  • Service providers that assist with operating our website, communications systems, appointment scheduling, analytics, and payment processing

  • Legal or regulatory authorities when required by law or to protect the rights, safety, and security of ProHealth, our patients, or others

SMS consent is not shared with third parties or affiliates for marketing or promotional purposes.

Text Messaging (SMS)

If you opt in to receive text messages from ProHealth Medical Center, we may send messages related to:

  • appointment reminders and confirmations

  • scheduling and rescheduling

  • care coordination and follow-up

  • account or billing notifications

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us using the information below.

Cookies and Analytics

We may use cookies and similar technologies to operate our website and understand usage. You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Data Retention

We retain information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is completely secure.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

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